Landscape and Nature Fine Art Photography by Canadian artist, Tricia McLellan.

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Return Policies

  • With the “365 Day Risk-Free Guarantee” you can take a full 365 days to decide whether a print is right for you. If you are not 100% satisfied the print can be returned for a credit, exchange or refund. This warranty applies to purchases made over the internet, by phone, by mail or in person. It does not apply to greeting cards, bookmarks, gift sets, gift certificates, custom mats, pieces sold at heavily discounted prices, or to any piece that was altered, modified, or re-matted by anyone other than Tricia McLellan. The piece must be in like-new condition when it is returned. This warranty only applies to fine art prints. Return shipping will be paid only if you receive a specific product as a result of our error. Shipping & handling costs, greeting cards, bookmarks, gift sets, gift certificates or custom mats are non-refundable unless otherwise stated. You are responsible for the cost of return shipping.
  • Items that arrive damaged from shipping must be reported within 7 days of delivery and are replaced free of charge (damaged item must be returned first). The return needs to be insured and track-able. Prior to returning any items you must call or email in order to obtain appropriate shipping information and a RMA# (Return Merchandise Authorization #) that must be visible on your package when it is received or the package will be returned to sender at your expense.
  • All policies are subject to change without notice.
 
How To Return or Exchange an Item
  • In order to return a product you need to first obtain an RMA (Return Merchandise Authorization) number.
  • To request a RMA number by email, please send your invoice number, and reason for return to rma@earthframed.ca.
  • To request a RMA number by phone, call 519-466-6464.
  • Once you receive the RMA number, download, print and completely fill out the Return Merchandise Authorization Form and include it with the returned item(s).
  • Place the piece into the original shipping box, if possible. Otherwise package the items in a similar manner.
  • Clearly write the RMA number on the box.
  • Ship via insured ground service with a tracking number. Return shipping charges are your responsibility, unless you received a specific product as a result of our error. Send the tracking number to returns@earthframed.ca so that we can follow its shipping and be prepared to accept it.
 
Send pre-authorized returns to:
Earth Framed Fine Art Photography
ATTN: Returns
P.O. 1527
Petrolia, Ontario
Canada N0N 1R0
 
Rules For Returns
  • All returned or exchanged pieces must be in like-new condition.
  • All damaged pieces must be reported within 7 days of delivery.
  • Prior to returning any piece, whether for exchange, replacement due to shipping damage or refund, a Return Merchandise Authorization number must be obtained.
  • The Return Merchandise Authorization number must be visible on the returned package to be accepted. If the RMA number is not visible, the package will be returned to sender.
No Return / Exchange On:
  • Greeting Cards
  • Bookmarks
  • Gift Sets
  • Custom Mats
  • Gift Certificates
  • Highly discounted pieces
  • Any piece that was altered, modified, or re-matted by anyone other than Tricia McLellan